Old Navy makes current American fashion
essentials accessible to every family. From day one, Old Navy was a
revolution. We were something the world
had never seen - fabulous, affordable fashion. We didn't take ourselves too
seriously, and we broke the industry's rules. What we believe in today is
exactly what we believed in when we started: we're on a mission to
democratize fashion and make shopping fun again. We opened our first store in
1994 in San Francisco and have been on a roll ever since. Today, customers can
find their must-have fashion essentials online as well as in one of our 1,000+
stores located globally.
As part of the
Field organization, you make the brand come to life for our customers. Our
stores are fast paced, fun,
diverse and full of passionate people
who love fashion. The Field offers endless opportunities to grow your career
and be a leader —of your peers, of teams, of a business, and in the community.
Old Navy — a brand for
everyone, a place for you!
As the Business and Training Specialist, you drive profitable sales by executing the hiring plans created by the Business Operations Manager and General Manager, ensuring all Brand Associates are effectively trained on Old Navy Standards, product knowledge, and all company programs and initiatives. You play a critical role in ensuring the overall
effectiveness of the store's training needs and easily flex based on the unique needs of the store. You support strategies that prepare your teams for peak business and proactively address concerns that impact store schedules, staffing needs or the general welfare of your teams. As a member of the store leadership team, you help ensure profitability by meeting supply and facilities budgets.
As an Old Navy leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Business and Training Specialist, but you also model leadership behaviors and deliver in the Sales and Service Leader role. As the Sales and Service Leader, you deliver results in your hourly segments, drive key performance indicators and brand loyalty by leading through your team. You are ready, urgent and accountable as defined by the Sales and Service Leader program. You also create a culture of engagement and high performance through coaching, leading and developing Brand Associates. You hold them accountable to be ready, approachable and urgent as defined in Old Navy Standards. You prioritize work based on business needs and company direction.
Note: This position description indicates the general nature and levels of work, knowledge, skills, abilities and other essential functions expected for the aforementioned position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required.
I Own, Lead and Execute
- Sales and Service Leader
· Administration of hiring and onboarding process for Brand Associates
· Safety and Loss Prevention training programs
Maintenance, facilities management programs and associated follow-up
· Supply orders and budgets as directed by your supervisor to ensure your store is ready for our customer All company training initiatives
How I Know I am Successful
I deliver or exceed my segments during my time as a Sales and Service Leader through the leadership of my
I know when we need to hire, who we need to hire, and my role in the process
All of my work is completed accurately and per company expectations
· All Brand Associates are trained to execute on company objectives and standard operating procedures based on their work areas
· Functional and Technical Skills
· Learning Agility
- Timely Decision Making
· Must be at least 18 years of age
· College degree or equivalent work experience preferred
· 1-3 years of retail management experience preferred
· Ability to effectively communicate with customers and employees
Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 50 lbs.
· Ability to work a flexible schedule (including travel) to meet the needs of the business, including evenings, overnight and weekend shifts